👩💻Technical Support
Frequently asked technical questions
Table of Contents
TROUBLESHOOTING
TROUBLESHOOTINGCan I see everything in real-time data?
TradingView supports real-time data for the majority of tickers you can find on the platform. Only a small portion of them (mostly futures contracts) require a small monthly fee to access real-time data.
When comparing same indicators across platforms this might result in small differences. For most tickers and timeframes data is largely the same between the major platforms like ThinkorSwim / Schwab and TradingView.
However, there are differences in intraday timeframes (those that are less than 1 day) and between futures and forex.
In order to get to the most 'real' data, it is best to subscribe to the TradingView premium Data Charts - this is a separate subscription to the main Premium accounts and is available based on data sets.
How long does customer support take to respond?
For technical questions our support team typically responds within 4hours (8 hours maximum), since the team is spread across the globe sometimes you might reach out at night time in which cases it might take longer. You can send your technical quiery to an email [email protected] or message us on our [website] https://www.tradingviewindicators.net. You can message us any weekday (Monday-Sunday)
If you contact us on weekends outside of the hours of 1PM to 11AM EST, it may take up to 12 hours to receive a response.
TROUBLESHOOTING WHEN ADDING AN INDICATOR
Why don't I see indicator after purchase?
If you do not see the indicator in the Invite-only section in your chart. For this refer to the section How to Add indicators to your chart?.
Use the possible troubleshooting you can try to ensure that you have access
#1 CHECK PROVIDED USERNAME
Make sure the username you used to connect your TradingView account is correct. To do so look at the receipt from the order you have received over the email you have provided.
#2 RELOAD THE CHARTS
If the username is correct then try refresh your browser/ TradingView chart (using ctrl+R or cmd+R) or alternatively use the refresh button for the chart in the menu.
EXAMPLE: How reloading the charts enables the indicator
❗️If you still don't have access after this, please send an email to [email protected] or message us on our website with your email & TradingView username and our support team will grant you full access right away.
TROUBLESHOOTING ADDED AN INDICATOR
Why am I getting "Study_not_auth" error?
This error message appears when an user does not have access to the indicator. If you've already registered your TradingView username within our Connect Accounts portal and you're seeing this message, refresh your browser or app and make sure you're logged in on the TradingView profile you entered.
If that still doesn't work, email [email protected] your TradingView username & you'll be granted access right away. If you have not signed up with us, you'll see this error when trying to add our premium indicators to your chart. You can get instant access by purchasing from our website here.
Below is the illustration of the Error
Why am I getting "Internal Server Study" error?
This error generally occurs when Tradingview can't handle script loads under high traffic. This error can appear when a high number of features are enabled. Changing settings within the indicators, or hiding/unhiding it will make the script recalculate and potentially fix the issue.
We are always trying to improve the performance of the toolkit in order to limit these issues.
Why am I getting "Memory limits exceeded. The study allocates X times more than allowed" error?
This error generally occurs when a TradingView study exceeds the memory limit fixed by TradingView. This error can't be directly prevented and will generally be returned when using anything below the 1 minute timeframe.
We recommend users to stay with minute and higher timeframes to avoid potential errors with our premium toolkits.
Error on bar 0: Chart time frae must be less than 1 Day and greater/equal 1 minute?
Some indicators do work on specific timeframes - for instance there are intraday only indicators (like the Zanger Volume Ratio). This means it will not work on daily timeframe, as the code, methodology and logic is created for an intraday timeframe.
Other errors?
Most other errors you will be able to fix via the Reloading of the chart. You could also try to close the window you have open or even log out and log in.
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